Terms and Conditions

Welcome to Dr. Ace Wellness. These Terms and Conditions govern your use of our website www.dracewellness.com and the purchase of our functional medicine programs and fitness equipment. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using Dr. Ace Wellness services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Offered

Dr. Ace Wellness provides:

• Functional Medicine Programs: Personalized health and wellness programs designed to address root causes of health issues
• Fitness Equipment: Sale and distribution of quality fitness equipment for home and commercial use
• Health Consultations: Professional guidance and support for wellness journeys
• Educational Resources: Information and materials related to functional medicine and fitness

3. Medical Disclaimer

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or received through our programs.

4. User Accounts and Registration

To access certain features of our services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

5. Orders and Payments

5.1 Product Orders

All orders for fitness equipment and functional medicine programs are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5.2 Pricing

All prices are listed in Indian Rupees (INR) as applicable and are subject to change without notice. We strive to provide accurate pricing information, but errors may occur. If we discover an error in the price of products you have ordered, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.

5.3 Payment Terms

Payment must be received in full before services are rendered or products are shipped. We accept various payment methods including credit cards, debit cards, UPI, and other digital payment options. All transactions are processed securely.

6. Cancellation and Refund Policy

6.1 Functional Medicine Programs

• Cancellations requested within 7 days of purchase may be eligible for a full refund
• After program commencement, refunds will be provided on a pro-rata basis for unused portions
• No refunds will be issued after 30 days from the start of the program
• Customized programs may have different cancellation terms which will be communicated at the time of purchase

6.2 Fitness Equipment

• Products may be returned within 15 days of delivery in original, unused condition
• Customer is responsible for return shipping costs unless the product is defective
• Refunds will be processed within 7-10 business days after receiving the returned item
• Custom-ordered equipment may not be eligible for returns

7. Shipping and Delivery

For fitness equipment purchases:

• Shipping times vary based on location and product availability
• Risk of loss and title for products pass to you upon delivery to the carrier
• We are not responsible for delays caused by shipping carriers or customs
• Delivery charges will be calculated at checkout based on location and order value

8. Intellectual Property Rights

All content on the Dr. Ace Wellness website, including but not limited to text, graphics, logos, images, videos, program materials, and software, is the property of Dr. Ace Wellness or its content suppliers and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our express written permission.

9. User Conduct

You agree not to:

• Use our services for any unlawful purpose or in violation of these terms
• Impersonate any person or entity or falsely state or misrepresent your affiliation
• Interfere with or disrupt the services or servers or networks connected to the services
• Attempt to gain unauthorized access to any portion of the website or any other systems
• Share, sell, or transfer your account or program materials to others
• Use automated systems to access the website without permission

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy to understand our practices.

11. Health Information and Consent

By participating in our functional medicine programs, you consent to:

• Sharing relevant health information necessary for program customization
• Following program recommendations and guidelines
• Informing us of any adverse reactions or health changes during the program
• Consulting with your primary healthcare provider before starting any new health program

12. Limitation of Liability

To the fullest extent permitted by applicable law, Dr. Ace Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and personal information stored therein
• Any interruption or cessation of transmission to or from our services
• Any health outcomes from following our programs or recommendations
• Any defects or issues with fitness equipment purchased through us

13. Indemnification

You agree to defend, indemnify, and hold harmless Dr. Ace Wellness, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any rights of another.

14. Warranty Disclaimers

Our services and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The services will be uninterrupted, secure, or error-free
• The results obtained from using our services will be accurate or reliable
• The quality of products or services will meet your expectations
• Any specific health outcomes will be achieved through our programs

15. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Dr. Ace Wellness. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

16. Modifications to Services and Terms

We reserve the right to modify or discontinue, temporarily or permanently, our services or any features thereof without prior notice. We may also revise these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

17. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including if you breach these Terms and Conditions. Upon termination, your right to use the services will immediately cease.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

19. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue legal remedies.

20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Dr. Ace Wellness regarding the use of our services and supersede all prior agreements and understandings.

22. Force Majeure

Dr. Ace Wellness shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or strikes.

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